Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice.

Information You Provide Directly

When you create an account or contact us, you share certain details voluntarily. This includes:

• Name and contact details (email address, phone number)
• Business information relevant to financial planning
• Communication preferences and feedback
• Payment information when you engage our services
• Any other information you choose to share with us

Information We Collect Automatically

Like most websites, we gather technical data when you visit our site. This helps us understand how people use our services and where we can improve things.

• Browser type, device information, and operating system
• IP address and general location data
• Pages visited and time spent on our site
• Referring websites and search terms used
• Session information and interaction patterns

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing better financial guidance and service.

Data Storage and Security

Protecting your information is something we take seriously. We use industry-standard security measures, but we also believe in being honest about what security actually means.

Security Measures

• Encrypted data transmission using SSL/TLS protocols
• Secure servers with regular security audits and monitoring
• Access controls limiting who can view your information
• Regular backups to prevent data loss
• Employee training on data protection practices

Data Retention

We keep your information for as long as you maintain an active relationship with us. After that, retention periods vary based on the type of data and legal requirements. Financial records, for instance, need to be kept for seven years under Australian law. Other information may be deleted sooner once it's no longer needed.

Sharing Your Information

We share your data only when necessary and with parties who help us provide our services or when required by law.

Service Providers

We work with trusted third parties who help us run our business. These include hosting providers, payment processors, and email service platforms. All service providers are contractually required to protect your data and use it only for the specific purposes we've authorized.

Legal Requirements

Sometimes we're legally obligated to disclose information. This happens when we receive valid legal requests from Australian authorities, need to enforce our terms, or must protect someone's safety. We'll always review such requests carefully and share only what's legally required.

Business Transfers

If virelathos is acquired or merged with another company, your information would be transferred as part of that transaction. You'd be notified if this happens, and the new entity would be bound by this privacy policy until they provide notice of changes.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, unless there's a valid legal reason we cannot.

Correction Rights

If information we hold about you is inaccurate or outdated, you can ask us to correct it. We'll make the changes promptly and notify any third parties who received the incorrect information where practical.

Deletion Requests

You can request deletion of your personal information in certain circumstances. However, we may need to retain some data to comply with legal obligations or resolve disputes. We'll explain what we can and cannot delete when you make your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our site work properly and understand how people use it. You have control over most of these.

Types of Cookies We Use

• Essential cookies that make the site function properly
• Analytics cookies to understand visitor behavior and improve our service
• Preference cookies that remember your settings
• Security cookies to protect your account

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how our site functions. Essential cookies are necessary for the platform to work, while others enhance your experience but aren't strictly required.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your information might be processed in other countries. When this happens, we ensure these providers maintain adequate data protection standards through contractual agreements and compliance certifications.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected data from someone under 18, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this policy periodically as our practices evolve or laws change. When we make significant changes, we'll notify you via email or a prominent notice on our site. The "Last Updated" date at the top shows when the most recent changes took effect.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account by contacting us.

Making Complaints

If you're concerned about how we've handled your personal information, we want to hear about it. Contact us first using the details below, and we'll investigate your complaint within a reasonable timeframe.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy law compliance in Australia.